Welcome to the houseofballerinas.com website. These Terms and Conditions of Sale govern the offer and sale of products on our site houseofballerinas.com. By placing an order with us, you are agreeing to accept these Terms and Conditions.

If you have any questions please email us at hello@houseofballerinas.com and we will aim to get back to you within 2 working days.

Product Information

We always try to provide the most accurate description of our products for your full satisfaction. Unfortunately, depending on your internet browsers or monitors, some images or colour might differ from the finished products.

Product Availability

All the products available on the website are subject to the availability at the time of the order. House of Ballerinas reserves the right to vary at any time the quantity and/or the models that may be purchased on the site. You will be informed if the product requested is not available.

Placing An Order

You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you will be able to track the status of your order and return items, update your profile information and checkout faster for future orders.

When you place an order to purchase a product from our website, House of Ballerinas will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to House of Ballerinas to purchase our products which is only accepted once you receive our order confirmation email.

Please note all orders are subject to product availability. All prices listed are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.

This contract is legally binding when you have placed an order, your order has been accepted by House of Ballerinas and an email confirmation has been sent to you. House of Ballerinas will retain the title in the products until full payment has been made by you and has been received by House of Ballerinas. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider PAYFORT via a secured connection. Please retain a copy of transaction records and Merchant policies and rules.

Please add orders@houseofballerinas.com to your address book to ensure our emails do not end up in your spam and get in touch with us via email if you do not receive our emails.

When shipped outside the UAE, House of Ballerinas’ items maybe subject to import duties and taxes. We do not pay these duties and taxes, and you are not charged for these at the time of placing your order. The shipping courier will invoice these upon delivery and you’ll be responsible for the payment of any such import duties or taxes.

You must not use this site if you are under the age of 18 without the consent of your parent or guardian who must read and agree to the Privacy Policy and Terms and Conditions.

Cancellation by Us

Please note that there are cases when your order cannot be processed for various reasons. We reserve the right to refuse and cancel your order (or part thereof) for any reason at our discretion at any given time. You may be asked to provide additional information or verifications, including but not limited to phone number and address, before we accept the order. We reserve the right to remove or edit content at our sole discretion at any time.

Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from exercising these rights.

Cancellation by You

If you decide to modify or cancel the submitted order, you should promptly contact our customer service at orders@houseofballerinas.com. Cancellation or modification of your order is within our sole discretion and cannot be guaranteed. If the product has already been sent, the order may no longer be cancelled. In this case please refer to our return policy.

Goods Damaged or Faulty on Delivery

We always take extra care in packaging your items. Every pair of our Ballerinas is checked manually before being sent to you. However, in case the item you received was damaged, please contact our customer service immediately via email returns@houseofballerinas.com. Except where required by law, you must return any damaged goods within 7 days of receiving your order.

In the event that you receive a defective or damaged product, we will refund the original product price, postage and handling fee, and other fees via the original method of payment.

If you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the returned items, at our cost.

Please note that we will not cover the postage and handling fee of returned items unless they are found to be defective .

Coupon Code

Official House of Ballerinas coupon/promotional codes entitle you to a promotional offer on your online order from houseofballerinas.com. To utilise your coupon code, click the “apply” button on the shopping bag or checkout and enter the specific code.

Trademarks and Copyrights

House of Ballerinas is a registered trademark. All intellectual property rights, whether registered or unregistered, in the site, information content on the site, and all the website design including, but not limited to, images (product images and images of models), graphics, software, sound, music, video, shall remain our property and protected under UAE copyright laws and international conventions.

Termination

In addition to any other legal or equitable remedies, we may without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease access to and use of the site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations of the parties arising before the termination. You furthermore agree that the site shall not be liable to you or to any other person as a result of any such termination. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE, our country of domicile.

These General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. We would advise that you check these before ordering products in case there are any changes. The new General Terms and Conditions of Sale shall be effective as of the date of publication on houseofballerinas.com .

Date of publication: 2nd May 2017